Terms & Condtion

Terms & Conditions

Last Updated: August 2, 2026

Welcome to our website. These Terms & Conditions (“Terms”) govern your use of our website and the services offered by us, including digital marketing, website development, SEO services, social media marketing and advertising, app development, and online business branding (collectively, the “Services”). By accessing our website or engaging our Services, you (“Client,” “you,” or “your”) agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or Services.

1. About Us

Our business is located at:

Address: Focal Point Rajpura, Dist-Patiala, Punjab, India, 140401 Phone: +91 87279 61607 Email: btrmr78@gmail.com

2. Scope of Services

We provide the following categories of services, the specific details, deliverables, and timelines of which will be agreed upon separately with each client (via proposal, quotation, invoice, or service agreement):

  • Digital Marketing – strategy, planning, and execution of online marketing campaigns
  • Website Development – design, development, and maintenance of websites
  • SEO Services – on-page, off-page, and technical search engine optimization
  • Social Media Marketing & Advertising – organic and paid campaigns across social media platforms
  • App Development – design and development of mobile and/or web applications
  • Online Business Branding – brand identity, positioning, and digital presence development

Any service not explicitly mentioned in a signed proposal, quotation, or agreement is considered outside the scope of work and may be chargeable separately.

3. Use of Our Website

By using our website, you agree that you:

  • Will not use the website for any unlawful purpose or in violation of these Terms
  • Will not attempt to gain unauthorized access to any part of the website, servers, or connected systems
  • Will not copy, reproduce, distribute, or exploit any content on the website without prior written consent
  • Are responsible for maintaining the confidentiality of any account credentials you create with us

We reserve the right to restrict or terminate your access to the website at our discretion, without prior notice, in cases of misuse.

4. Service Engagement Process

  1. Consultation & Proposal – We assess your requirements and provide a proposal/quotation outlining scope, deliverables, timeline, and cost.
  2. Agreement & Advance Payment – Work begins only after mutual agreement on the proposal and receipt of any applicable advance payment.
  3. Execution – We carry out the agreed Services, keeping you informed at agreed checkpoints.
  4. Review & Revisions – Clients may request revisions within the scope agreed upon; additional revisions beyond the agreed limit may be chargeable.
  5. Delivery & Completion – Final deliverables are provided upon completion and full payment as per the agreed terms.

5. Payment Terms

  • All prices quoted are exclusive of applicable taxes unless stated otherwise.
  • A non-refundable advance/deposit may be required before the commencement of any project, as specified in the proposal or invoice.
  • Payments must be made as per the schedule agreed upon (milestone-based, monthly retainer, or full upfront, depending on the service).
  • Accepted payment methods will be communicated at the time of invoicing.
  • Late payments may result in suspension of ongoing work until dues are cleared. We reserve the right to charge a late payment fee for overdue invoices, at our discretion.
  • Prices for ongoing services (e.g., SEO, social media management, retainers) may be revised with prior written notice, typically at renewal.
  • Refund Policy: Given the nature of digital services (time, effort, and third-party costs such as ad spend, domain, or hosting), payments already made for work completed or in progress are generally non-refundable. Any exceptions will be considered on a case-by-case basis at our sole discretion.

6. Client Responsibilities

To ensure timely and effective delivery of Services, the Client agrees to:

  • Provide accurate, complete, and timely information, content, and access (e.g., domain, hosting, social media accounts) required for the project
  • Review and provide feedback/approvals within reasonable timeframes
  • Ensure that any content, logos, images, or materials provided to us do not infringe upon third-party intellectual property rights

Delays caused by the Client’s failure to provide timely information, feedback, or access may extend project timelines accordingly, and we shall not be held liable for such delays.

7. Third-Party Platforms & Tools

Our Services may involve the use of third-party platforms (such as Google, Meta/Facebook, Instagram, hosting providers, domain registrars, app stores, analytics tools, etc.). We are not responsible for:

  • Changes in third-party platform policies, algorithms, pricing, or terms of service
  • Account suspensions, bans, or restrictions imposed by third-party platforms, unless directly caused by our negligence
  • Downtime, outages, or malfunctions of third-party tools or services beyond our control

Any advertising spend on platforms such as Google Ads, Meta Ads, etc., is separate from our service fees and is payable directly to the respective platform or reimbursed to us as agreed.

8. Intellectual Property

  • Upon full payment, ownership of final deliverables (e.g., website code, designs, app builds) created specifically for the Client will be transferred to the Client, except for any third-party licensed tools, plugins, stock assets, or frameworks used, which remain subject to their respective licenses.
  • We retain the right to showcase completed work in our portfolio, case studies, and marketing materials, unless the Client requests confidentiality in writing.
  • Any pre-existing tools, frameworks, templates, or proprietary processes used in delivering the Services remain our intellectual property.

9. Limitation of Liability

  • We strive to deliver high-quality Services; however, we do not guarantee specific results such as search engine rankings, traffic numbers, lead volumes, sales conversions, or social media growth, as these depend on multiple external factors beyond our control (market conditions, competitor activity, platform algorithm changes, etc.).
  • To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising from the use of our Services or website.
  • Our total liability for any claim arising out of or relating to the Services shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.
  • We are not liable for any loss or damage caused by factors outside our reasonable control, including but not limited to internet outages, third-party service failures, force majeure events, or actions taken by the Client or third parties.

10. Confidentiality

Both parties agree to keep confidential any proprietary business information, strategies, credentials, or data shared during the course of the engagement, and not to disclose such information to third parties without prior written consent, except as required by law.

11. Termination

  • Either party may terminate an ongoing service agreement by providing written notice, as per the notice period specified in the applicable proposal or agreement (commonly 15–30 days for retainer-based services).
  • In the event of termination, the Client shall pay for all work completed and expenses incurred up to the termination date.
  • We reserve the right to suspend or terminate Services immediately in cases of non-payment, breach of these Terms, or misuse of our Services.

12. Amendments to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our website or Services after changes are posted constitutes acceptance of the revised Terms.

13. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts located in Patiala, Punjab, India.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Address: Focal Point Rajpura, Dist-Patiala, Punjab, India, 140401 Phone: +91 87279 61607 Email: btrmr78@gmail.com