Refund Policy

Refund & Cancellation Policy

Last Updated: August 2, 2026

This Refund & Cancellation Policy applies to all services offered by us, including Digital Marketing, Website Development, App Development, SEO, Advertising & Marketing, and Video Editing. By engaging our services, you agree to the terms outlined below.

1. General Policy

We strive to deliver high-quality work and client satisfaction on every project. Because our services involve significant time, labor, and resource investment from the moment a project begins, refunds are handled on a case-by-case basis according to the terms below, depending on the stage of work completed.

All payments are processed in Indian Rupees (INR) unless otherwise agreed in writing.

2. Advance Payments & Deposits

  • A non-refundable advance/deposit of 30%–50% of the total project cost is required before work commences on any project (exact percentage confirmed in your project quote/invoice).
  • The advance payment secures your project slot, covers initial planning, research, and resource allocation, and is non-refundable once work has started.
  • Remaining balance payment schedules (milestone-based or full payment on completion) will be specified in your service agreement or invoice.

3. Service-Specific Refund & Cancellation Terms

3.1 Digital Marketing & Advertising / Marketing Campaigns

  • Cancellation requests must be submitted at least 7 days before the next billing cycle for ongoing/retainer campaigns.
  • Amounts already spent on ad platforms (Google Ads, Meta Ads, etc.) or third-party tools are non-refundable, as these are paid directly to platforms on your behalf.
  • Service fees for work already performed (strategy, campaign setup, content creation, reporting) are non-refundable.
  • If cancelled before campaign launch, the advance deposit is retained to cover planning and setup costs already incurred.

3.2 Website Development

  • Cancellation before design/development begins: advance deposit is non-refundable; no further charges apply.
  • Cancellation after development has started: client is billed for work completed to date (calculated on a pro-rata basis), and any remaining advance balance beyond that is refunded within 14 business days.
  • Once a website is delivered, approved, and handed over (final files/hosting access shared), the project is considered complete and no refund will be issued.
  • Delivery timelines are project-specific and outlined in your project proposal; delays caused by late client feedback, content, or approvals do not qualify for refunds.

3.3 App Development

  • Similar to website development: refunds (if applicable) are calculated on work completed at the time of cancellation, on a pro-rata basis.
  • Costs already incurred for third-party licenses, APIs, app store developer accounts, or plugins are non-refundable.
  • Once the app is fully developed, tested, and delivered/published, the engagement is considered complete and non-refundable.
  • Milestone-based projects: payments for completed and approved milestones are non-refundable.

3.4 SEO Services

  • SEO is a long-term, ongoing process; results are not guaranteed within a fixed timeframe.
  • Monthly/retainer SEO fees are non-refundable once the respective month’s work (audits, optimization, content, link-building, reporting) has begun.
  • Cancellation of ongoing SEO services requires 7 days’ written notice before the next billing cycle.
  • No refunds are provided for past completed months of service.

3.5 Video Editing

  • Cancellation before editing work begins: advance deposit is non-refundable; no further charges apply.
  • Cancellation after editing has started: charges apply based on work completed (e.g., raw footage review, rough cuts, revisions already delivered).
  • Once final edited videos are delivered and approved/downloaded by the client, the project is considered complete and non-refundable.
  • Standard revision rounds are included as per your project agreement; additional revision requests beyond the agreed scope may incur extra charges.

4. Cancellation Process

To cancel a service, please notify us in writing via email at btrmr78@gmail.com or call +91 8727961607, stating:

  1. Your name/business name and project details
  2. Reason for cancellation
  3. Preferred date of cancellation

Cancellation requests are processed within 3–5 business days of receipt, and confirmation will be sent to you via email.

5. Refund Timelines

Where a refund is approved (partial or full, per the terms above):

  • Refunds will be processed within 10–14 business days from the date of approval.
  • Refunds will be issued to the original payment method used, unless otherwise agreed.
  • Bank processing times may add a few additional days depending on your bank/payment provider.

6. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

  • Change of mind after work has commenced and progressed as agreed.
  • Delays caused by the client’s failure to provide timely feedback, content, access, or approvals.
  • Services already delivered, approved, or live/published.
  • Third-party costs already paid on the client’s behalf (domains, hosting, ad spend, licenses, stock assets, etc.).
  • Dissatisfaction with results where the agreed scope of work was delivered as specified.

7. Disputes & Revisions

If you are unhappy with delivered work, please contact us first so we can address concerns through revisions or corrective action, as applicable under your project’s agreed scope, before requesting a refund. We aim to resolve all client concerns fairly and promptly.

8. Contact Us

For any questions about this Refund & Cancellation Policy, or to request a cancellation/refund, please reach out to:

Address: Focal Point Rajpura, Dist. Patiala, Punjab, India, 140401 Phone: +91 8727961607 Email: btrmr78@gmail.com